Legal
Privacy policy
Last updated 8 October 2026
opr8 Labs ("opr8", "we", "us") respects your privacy. This policy explains what personal information we collect, why, and how we handle it, in line with the Australian Privacy Principles.
What we collect
- Contact details you give us, such as your name, phone number, email address and business name, when you request a call or book a time on this website, or when you email us.
- Answers you give to short questions about your business, such as team size and where time is lost.
- Information about how you use this website, collected through cookies and similar technology, including the Meta Pixel.
How we use it
- To contact you about the call or enquiry you requested.
- To prepare for and deliver our services.
- To measure and improve our advertising, and to show relevant ads to people who have visited this site.
We do not sell your personal information.
Cookies and the Meta Pixel
This site uses the Meta Pixel, a tool from Meta Platforms, Inc. It lets us see which ads lead to visits and booking requests, and lets Meta show our ads to people who have visited the site. Meta may collect information such as your IP address, browser details and the pages you view, and may combine it with other information it holds under its own privacy policy.
You can control ad personalisation in your Meta ad preferences, and block or delete cookies in your browser settings.
We also keep our own simple count of visits to the booking page: which ad link you came from, how far you got through the booking steps, the type of browser, and a scrambled version of your IP address that changes every day and can't be turned back into the address. It uses no cookies and holds no names or contact details.
Where it's stored and who we share it with
Call requests made on this website are stored in our own customer system, hosted with Cloudflare. We share information only with service providers that help us run the business, such as Cloudflare (website hosting and data storage), our email provider, and Meta (advertising measurement). Some of these providers store data outside Australia, including in the United States. We do not otherwise disclose your information unless the law requires it.
Keeping it secure
We take reasonable steps to protect your information from misuse, loss and unauthorised access, and we delete or de-identify it when we no longer need it.
Access, correction and complaints
You can ask to see or correct the personal information we hold about you, or ask us to delete it, by emailing hello@opr8labs.com. If you have a concern about how we have handled your information, contact us first and we will respond within 30 days. If you are not satisfied, you can contact the Office of the Australian Information Commissioner.
Contact
opr8 Labs, Gold Coast, Queensland
ABN 62 553 965 783
hello@opr8labs.com