Questions
Before you book.
What people usually ask before the first call.
Getting started
What happens on the call?
A free 15-minute tool check. We'll show you what your software can already do that you're not using, and which items are worth adding. If nothing fits, we'll say so.
Who is it for?
Gold Coast service businesses: trades, real estate, clinics and more.
Do you work with businesses other than trades?
Yes. We work with real estate, clinics and other service businesses too. See who we help.
Who isn't it for?
Businesses that want a do-it-yourself tool, only want a chatbot on their website, or aren't trading yet.
Do you work outside the Gold Coast?
Yes. Most of the work happens over the phone and screen-sharing, so we can work with you anywhere in Australia.
Pricing and timing
How much does it cost?
Most businesses start with the Tool Tune-up: $890 one-off. Singles are $1,200 setup and $120 a month each. Bigger systems are quoted from $3,000 each. Custom starts from $7,500. See all pricing.
What's the Tool Tune-up?
Your software already does more than you're using. For $890 one-off, we switch on and set up quote follow-up, booking confirmations and reminders, invoices with a pay link, overdue payment reminders, and due-again and recall reminders. It takes 3–5 working days.
Do I have to buy everything?
No. Every item is on its own. Start with the Tool Tune-up, then add a Single or a bigger system only if you need it.
How long does it take?
Most systems are live in 7–14 days. The Tool Tune-up takes 3–5 working days.
What's the monthly for?
Running costs, monitoring, fixes and support. Singles are $120 a month each. After-hours answering is $399 a month with 500 minutes included, then 50c a minute. Usage details are in your proposal.
What if it doesn't work?
If a system doesn't work as described in your proposal and we can't fix it, we refund its setup fee.
Can I cancel?
Yes. Everything monthly is month to month, with no lock-in.
What if I have more than 20 people?
That's Custom. We scope it on a free call and give you a fixed quote. Custom starts from $7,500, plus a quoted monthly.
Do your prices include GST?
Prices are in AUD. opr8 isn't registered for GST, so no GST is added.
The work
Do I need new software?
No. We use what you already have, like Xero, ServiceM8, your phone and your inbox. Sometimes we add a booking page or an SMS number.
Who does the work?
Adib takes every call and builds what he recommends. There's no handoff to a junior team.
Will my team need training?
A short walkthrough when it goes live. Everything is set up to fit how your team already works.
Automation
Is this just AI?
Partly. Most of what we build is plain automation: when this happens, do that. We use AI only where it's better, like reading an enquiry or drafting a reply.
Will it send things to customers without us knowing?
Only if you want it to. Anything that goes to a customer or touches money can be set to wait for your approval.
Data and accounts
Where is it built?
In your own accounts, and written down, so you can see exactly how it works.
Where is our data kept?
In the software you already use. We don't copy your customer data into our own systems, and access is set up together and can be removed at any time.
Get your hours back.
Free 15-minute tool check with Adib. We'll show you what your software can already do that you're not using.